Advanced Auto Sports
I pulled in, because it was the closest garage, and my Enclave was having difficulties. Now, weeks of delays later, ranging from the loss of a technician, to an injury, to other things, a repair that was already over $3,000.00 has ballooned up, further, and I've had to pay for a rental car, all this time, over the delays, tacking another $1,500 onto the price that I've got to pay AAS. I was told that something would be taken "off the back end" to compensate me for paying over $1,500 for rental fees through the delays, and that turned out to be just $100.00. These delays have been extremely costly, over and above the repair bill, which, I'm told, will be around $3,500,00, now, after about a month in the shop. Unless absolutely necessary, I don't see myself using this garage, ever again. ADDENDUM: Within about a quarter hour, the owner contacted me, and told me that he'd try working with me on the rental vehicle and costs. Some money was taken off, and the rental fees were somewhat alleviated, as well. Regardless of how this happened, the owner made it verbally clear that he was there to make me happy and work with me, and to insure I didn't walk away with a negative impression about his company. That went a long way towards putting a balm on this, and calming a lot of things down.
We appreciate your honest feedback. We always try to operate with the utmost integrity. Thank you for placing your trust in us.
- Advanced Auto Sports